ServiceNow Developer

Accenture12 days ago
Kuala Lumpur, MY
Accenture

Job Description

Join Accenture and helptransform leading organizations and communities around the world. Thesheer scale of our capabilities and client engagements and the way wecollaborate, operate and deliver value provides an unparalleled opportunity togrow and advance. Choose Accenture, and make delivering innovative workpart of your extraordinary career.

Summary of the role

Responsible for ensuringservice standards are met to analysis and review of issue tracking and data toenhance service delivery. Deep technical knowledge is needed to supportmanagement and improvement of activities related to ServiceNow services used bythe client.

Responsibilities:

  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
  • Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
  • Work directly with end users to resolve support issues within ServiceNow
  • Work with business users to identify and refine business requirements and workflows
  • Create ServiceNow reports and dashboards
  • Support the design of ServiceNow integrations and work with ServiceNow, business partners and technical teams for implementation
  • Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
  • Provide training to both internal and external users
  • Closely liaise with the SSC Delivery Service Management team for onboarding changes, CMDB refresh, reporting from time to time
  • Other assignments as appropriate.
  • Location

    Kuala Lumpur, MY

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