Application Developer CTI and Automation (m/f/x)

Sitel Group GmbH11 days ago
Krefeld, DE
Sitel Group GmbH


Jetzt bewerben

Application Developer CTI and Automation (m/f/x)


Datum: 30.09.2019

Standort: Krefeld, DE, 47807

Unternehmen: Sitel

Application Developer (CTI / Automation)


Vacancy Overview

We are now recruiting for a Commercial Application Developer to join Sitel, in either our Dessau or Krefeld site, but would also consider other Sitel sites. This exciting opportunity will require you to enhance and support multiple Avaya CTI integrations, which are for high profile clients of the Sitel Group in Europe and other regions.

You will have ownership for the requirements gathering, design, development, installation and configuration of the CTI integrations with CRM and web applications; this is including trouble-shooting, maintenance, and potentially support of ancillary software products (either custom developed by the Development team, or 3rd Party) to assist with these.

Working within a small team of developers, we are looking for a strong communicator, able to liaise with external and internal clients.


PRIMARY RESPONSIBILITIES

  • Deliver applications that meet client requirements, objectives and Service Level Agreements.
  • Provide incident response support and troubleshooting. Act as an escalation point for the support team for application solutions, and ensure issues are resolved expeditiously.
  • Ensure all software applications are fully tested in adherence with standard Change Request procedures.
  • Deliver reports in weekly meetings to evidence activities, ensuring reports are updated regularly and also provided to the Development Manager.

KNOWLEDGE & SKILLS

Education and/or experience on the entry level:
  • Fluent in both written and spoken English, knowledge of German advantageous.
  • Must have experience: Node.js, HTML.
  • Experience in requirements gathering and application design.
  • Nice to have: Electron, Docker. Knowledge of CTI and CRM systems integration (Salesforce/Oracle).
  • Good interpersonal skills; including the ability to work with individuals at all levels in the organization; ability to work within a diverse and dynamic multinational development team.
  • Experience/understanding of Waterfall and Agile Project Management methodologies desirable.
  • Ability to prioritize own tasks appropriately.

Interested? Please apply online or send an email to Stella Schrambke karriere.management@sitel.com

Please refer to reference number YF3851375 for your application.






Jetzt bewerben

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Application Developer CTI and Automation (m/f/x) Festanstellung Vollzeit Sitel Group GmbH Krefeld Administration IT Informatiker Programmieren Programmierung Studium Weitere: Dienstleistungen Führungskraft, Management,HR, Personalwesen,Kaufleute, Verwaltung,Arbeitsorganisation Kaufmännisch/Handel allgemein,Personalkaufmann/-frau Festanstellung Vollzeit Mit Berufserfahrung Die Sitel Group ist einer der Weltmarktführer im Bereich Outsourcing von Kundenservice Dienstleistungen. Als Vorreiter in der sich wandelnden Kundenservice Branche legt Sitel einen starken Fokus auf digitale Kundenservice Strategien einschließlich Social Media Services.

Location

Krefeld, DE

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