Information Technology Help Desk Support

SAM Companies205 days ago
Austin, US

About this job

Job type: Full-time
Role: System Administrator


windows, web-services

Job description

Who We Are

Founded in 1994, SAM, LLC has become one of the largest geospatial services companies in North America and is an undisputed leader in providing geospatial solutions to a wide variety of industries. SAM is a technology leader that offers professional land surveying services, digital aerial mapping, terrestrial, mobile, and airborne LiDAR, hydrographic surveying, subsurface utility engineering (SUE), utility coordination, geographic information systems (GIS), and construction phase services. As part of the SAM Family of Companies, SAM's partner companies include SAM-Construction Services, LLC (SAM-CS) and SO-DEEP | SAM NC, Inc. SAM is a Top Workplace that offers excellent benefits, professional development, and growth opportunities for employees across a wide range of positions.

Your Impact at SAM

  • Technical Support - Provide phone, remote and on-site technical support for applications, computers, printers, and phones to vendors, customers and users as necessary.
  • Install and troubleshoot
  • Printers, plotters, copiers and scanners
  • Cellular phones (iPhone, Android)
  • Desktops, Laptops and tablet computers
  • Network connectivity
  • Projectors and other audio/video equipment
  • Windows based applications
  • Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
  • Utilize inventory of on hand spare equipment for quick user turnaround
  • Basic training\walk through customers Windows and Office functions
  • Follow-up and update ticket status and information
  • Creation and maintain technical and user documentation
  • Identify and suggest possible improvements on procedures
  • Cover after hours on call tickets every 4 weeks and triage escalated to support teams
  • Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility.
  • Perform other tasks as assigned to help accomplish the Company’s strategic goals.
  • This position does not have supervisory responsibilities.

What You Bring to SAM

Basic Requirements:

  • High school diploma or equivalent

Preferred Requirements:

  • Bachelor’s Degree in Information Systems, Business, Communications or related field
  • 1 to 5 years’ experience working on a help desk team in a multi-office environment.

Experience with the following technologies:

  • Windows Desktop Operating System
  • Computer Hardware
  • Microsoft Office
  • Various other applications
  • Cellular provisioning
  • VOIP systems
  • Network connectivity
  • Printers, plotters, copiers and scanners
  • User provisioning and deprovisioning processes
  • Projectors and other audio/video equipment
  • Understanding of computer imaging
  • Troubleshooting computer performance

Certifications and/or Licensing Requirements

  • A+ preferred
  • ITIL foundations certification preferred
  • Any other technology certifications a plus


Austin, US

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