Responsible for providing senior server and applications expertise to the District Technology team. Installs, configures, and maintains all servers (physical and virtual) and storage based devices within the Districts Windows/Linux/VmWare network infrastructure. Provide system administration for file, print, AD, DNS, DHCP, and application servers in a multi-platform environment. Serves as the initial point of contact for advanced technical issues pertaining to desktops, servers, databases, and related software/hardware. Responsible for providing problem diagnosis, resolution, or escalation as needed. Essential functions of the job include the following:- Serves as technical lead, providing telephone and remote desktop support for other support teams with complex desktop imaging issues by resolving or conferring with the appropriate technical or systems personnel. - Advises the District desktop imaging team to ensure that desktop image issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards. Provide work, project evaluation and advanced troubleshooting for the Districts Desktop Imaging. Documents imaging processes and provides training as needed to helpdesk personnel in the areas in desktop imaging and general troubleshooting tasks - Designs and deploys in collaboration all District backup systems. Works with District Technology staff, providing advanced support and training as needed to ensure mission-critical data is being backed up in accordance with district policy. - Leads the desktop support team in creating, testing, and deploying application packages and base images for workstations across the District. - Provide advanced troubleshooting and issue resolution for multiple technologies. Serve as initial point of contact for escalated issues. Respond to after-hours emergencies; lead the mitigation and resolution processes. - Perform maintenance, updates and upgrades on District physical and virtual Vmware servers and associated hardware/software. Configure access rights, and security for the Districts multi-platform server network; Establishes network performance criteria. Maintains the infrastructure of the AD Forest/NDS Tree, DHCP/DNS, IP Printing, Database and SAN. - Serves as a representative of the Districts Infratech group. Attends meetings as required and communicates status, accomplishments, needs, etc. - Perform upgrades, patch management, and maintenance. Develop internal documentation for key systems and services. Other functions of the job include but are not limited to the following:- Communicates status, accomplishments, difficulties, and needs via e-mail and regular staff meetings. - Provide and identify one on one support to other technology staff as needed. Knowledge, Skills and Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Four-year degree in an accredited technology/network administration program plus five years experience providing multi-platform advanced support in a large environment; or equivalent of education and experience.Experience with Microsoft Active Directory environmentExperience with Windows Server environmentExperience with SAN technologiesExperience with backup products and procedures (Veeam, replication etc.)Experience in IP address managementExperience in Network SecurityAbility to apply good judgment when problem solving or executing instructions.Ability to learn rapidly changing technology.Ability to problem-solve and trouble shoot in a variety of hardware and software situations.Ability to provide technology development support to administrative and support staff.Ability to understand and follow instructions, correspondence, and memos; ability to write routine reports, speak effectively and interact positively with staff and vendors. Advanced knowledge of computer hardware, software, and electronic systems.Skilled in supporting multiple forms of technology.Strong interpersonal, organization, and communication skills.Maintain confidentiality and data privacy across all district systems while working with district staff, students and co-workers Knowledge, Skills and Abilities Preferred:MSCE, ITIL Microsoft Azure AD, SCCM, VmWare, certifications preferredFamiliarity with MicroFocus/Novell IDM and Zenworks Application Suite preferredFamiliarity with Microsoft Identity Manager preferred Compensation: $75,000-$98,000
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