IT - Helpdesk Analyst

Austin, US

About this job

Job type: Full-time
Role: System Administrator



Job description

DescriptionIT Helpdesk - Austin, TX12 month contractBackground check upon offerJob SummaryProvides phone support on an insurance helpdesk for internal and external customers resolving technical problems.Essential Job Functions Receive approximately 50 inbound calls a day Troubleshoot Windows 7, Windows 8, and Windows 10 issues Diagnose and resolve web based sales software issues within Internet Explorer Strong English verbal and written communication skills Utilize a knowledge base and corporate chats to research problems Able to learn insurance, new systems, and procedural changes Drives a positive customer experience Efficiently manages time in a structured work environment Work in a team-oriented office Experience Requirements Customer facing experience (phone and in-person) Technical experience or equivalent technical knowledge preferred Experienced with Microsoft Operating Systems and Internet Explorer Call center experience: Repetitive tasks, Understanding of metrics Experience in a structured environment: Adherence and availability Customer service: Face to face, Over the phone Technical skills: Basic knowledge of MS Office and Windows OS Preliminary testing : Answer scenario based questions, communication skills and technical knowledge in the answers Work expectations : Schedule adherence Education/Background Bachelors degree highly preferred Insurance background highly preferred Contractor Schedule Helpdesk operating hours are currently Monday through Friday 8:00 AM-8:00 PM. Hours and days of operation can change depending on business needs. CONTRACTOR MUST BE FLEXIBLE TO WORK ANY 8-HR SHIFT WITHIN THE OPERATING HOURS . Training hours are usually from 9:00am - 6:00pm. TYPES OF CANDIDATES THAT WILL NOT BE A GOOD FIT FOR THIS ROLE: Candidates that moved around frequently, and/or have had multiple jobs within 1 -2 years Candidates that are highly qualified in IT and expecting this to be a gateway to high level IT work (i.e. Programming, IT security, or Networking) ,Horizontal Integration is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law. In addition, Horizontal Integration will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact All applicants applying must be legally authorized to work in the country of employment.


Austin, US

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