Job type: Full-time
Role: System Administrator
sql, project-management, testing
The Application Analyst (AA) functions within the Customer Success Department and is a critical component to the Implementation process. The primary goal of this role is to assist with the setup and configuration of a client’s application instance and help lead efforts, on-site and remotely, to launch the application successfully in a client’s environment. An effective Application Analyst will be a Subject Matter Expert on the client’s setup and workflow, working with Customer Success Analysts (CSA) to configure the environment according to our best practices and client-specific needs identified by the CSA, while also fully leading small projects as assigned. Their focus on and understanding of the client setup will enable them to ensure a quality product is delivered and adoption and client satisfaction is maximized. AAs can also provide external and internal product training as needed. AAs assists the Support team, as needed, to ensure being up-to-date about current releases, Known Issues, troubleshooting methods, and appropriate workarounds created by the Support staff. This embedded approach allows AAs to increase their subject matter expertise and provide support to their colleagues and clients for issues and questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION AND QUALIFICATIONS