Genesys Call Routing Software Engineer

Offer by JPMorgan Chase & Co.

java

python

sql

About this job

Job type: Full-time
Role: System Administrator
Industry: Banking
Company size: 10k+ people
Company type: Public



Technologies

java, python, sql



Job description

As a member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

As part of your software engineering assignments, you will work through the complete life cycle of innovation, from analysis to development, testing and implementation using agile methodologies.  You'll work alongside some of the brightest minds in the industry, creating best-in-class user experiences, products and applications. You will design/develop and build out high-performance systems that take advantage of new cloud computing integration, innovative storage/networking/compute solutions on platforms with unmatched scale. You will work on custom internal solutions to automate operations and testing.  

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience

  • Advanced knowledge of application, data and infrastructure architecture disciplines

  • Understanding of architecture and design across all systems

  • Working proficiency in developmental toolsets

  • Knowledge of industry wide technology strategies and best practices

  • Ability to work in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture

  • Proficiency in one or more modern programming languages such as an understand the role of each Genesys Framework and Management component: Config Server, Config Proxy, Message Server, Solution Control Server, and LCA.Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows. Hands on experience with Java, JavaScript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.

  • Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR).Understand how  SIP server provides CTI data to the rest of the Genesys infrastructure

  • In depth understanding of how ORS Server interacts with URS Server.In depth understanding of the T-Lib Event Model

  • Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside.Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, and Capacity Rules. Understand Router statistics and how they are computed by URS

  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

  • Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X). Experience working in Kanban/Scrum teams and using JIRA (Preferred).Familiarity with various Genesys Simulators from a Performance Testing perspective. Good understanding of data networking knowledge as well as VOIP technology 

  • Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).Experience in documenting clearly and concisely designs, call flows, run books, playbooks, estimates for work.Experience in infrastructure automation using one of IaaC, Containers, Scripting or Cloud (preferred)

  • Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

    Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

    At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.We encourage professional growth and career development, and offer competitive benefits and compensation.If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.



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