Job type: Full-time Role: Desktop Developer, Mobile Developer
windows, xamarin, android
Brain Corporation is a San Diego-based AI company that specializes in the development of self-driving technology. Our AI tech represents the next generation of artificial brains for robots - it enables machines to perceive, learn, and navigate complex environments, while avoiding people and obstacles. We partner with commercial equipment manufacturers, and global consumer electronics brands, to transform their products into self-driving robots. The Desktop Support Technician will be a critical member of the desktop support team, providing Tier I & II support to internal employees. As part of the IT team, this individual will be responsible for maintaining PC/Mac desktop and laptop infrastructure, along with mobile devices and associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. Task & Responsibilities
Provide first level technical support.
Screen incidents via ticket system, phone, email and walk-ups; Delegate and escalate as needed to the End User Computing Lead.
Provide support for technical questions on Mac/Windows/Linux computers, printers, phone systems, software, etc.
Provide input and update IT standard processes (onboarding, offboarding, etc.)
Provide input and update IT standard technical process (account creation, standard builds (cross-platform))
Maintain and update license inventory of company software
Provide end user 1:1 training and application education to employees
Provide technical support to C-Suite
Run diagnostics tools and identify issues, leverage available tools and external support to resolve incidents
Manage end user computing inventory (laptops, desktops, displays, printers and accessories); Assign and manage security cards (HIDs)
Inventory store room on a weekly basis and site wide on an annual basis
What You Need
2-3+ years of technical support in a customer service role with direct interface with internal employees.
Demonstrated experience working with senior executive staff
Attention to detail and ability to follow change management process
Experience supporting Microsoft Windows 10, Mac OSX, G-Suite, and Office 365
Experience managing laptop and desktops from a major hardware manufacturer
Experience managing a cloud-based PBX phone system
Experience managing ticket queues in a helpdesk system
Experience supporting AV equipment for company all-hands meetings
Experience supporting mobile device management for Apple and Android devices
Things that make a difference
AS/BS in relevant field
Industry wide recognized certifications or equivalent job experience
Experience in a technology start-up
This position is located in our San Diego headquarters and reports to Sr. Director, IT.