Desktop Support Technician

Offer by Brain Corporation




About this job

Job type: Full-time
Role: Desktop Developer, Mobile Developer


windows, xamarin, android

Job description

Brain Corporation is a San Diego-based AI company that specializes in the development of self-driving technology. Our AI tech represents the next generation of artificial brains for robots - it enables machines to perceive, learn, and navigate complex environments, while avoiding people and obstacles. We partner with commercial equipment manufacturers, and global consumer electronics brands, to transform their products into self-driving robots.
The Desktop Support Technician will be a critical member of the desktop support team, providing Tier I & II support to internal employees. As part of the IT team, this individual will be responsible for maintaining PC/Mac desktop and laptop infrastructure, along with mobile devices and associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills.
Task & Responsibilities
    • Provide first level technical support.
    • Screen incidents via ticket system, phone, email and walk-ups; Delegate and escalate as needed to the End User Computing Lead.
    • Provide support for technical questions on Mac/Windows/Linux computers, printers, phone systems, software, etc.
    • Provide input and update IT standard processes (onboarding, offboarding, etc.)
    • Provide input and update IT standard technical process (account creation, standard builds (cross-platform))
    • Maintain and update license inventory of company software
    • Provide end user 1:1 training and application education to employees
    • Provide technical support to C-Suite
    • Run diagnostics tools and identify issues, leverage available tools and external support to resolve incidents
    • Manage end user computing inventory (laptops, desktops, displays, printers and accessories); Assign and manage security cards (HIDs)
    • Inventory store room on a weekly basis and site wide on an annual basis

What You Need
    • 2-3+ years of technical support in a customer service role with direct interface with internal employees.
    • Demonstrated experience working with senior executive staff
    • Attention to detail and ability to follow change management process
    • Experience supporting Microsoft Windows 10, Mac OSX, G-Suite, and Office 365
    • Experience managing laptop and desktops from a major hardware manufacturer
    • Experience managing a cloud-based PBX phone system
    • Experience managing ticket queues in a helpdesk system
    • Experience supporting AV equipment for company all-hands meetings
    • Experience supporting mobile device management for Apple and Android devices

Things that make a difference
    • AS/BS in relevant field
    • Industry wide recognized certifications or equivalent job experience
    • Experience in a technology start-up

This position is located in our San Diego headquarters and reports to Sr. Director, IT.

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