Full Time Professional Corporate Office, Houston, TX, US The Company
Sunnova is a leader in residential solar, battery storage and system protection services, with customers across the U.S. and its territories. We are your source for clean, affordable, and reliable energy, with a simple mission: to power energy independence so our customers have the freedom to live life uninterrupted™.
Founded in 2012 and headquartered in Houston, Texas, we work to attract and retain only the best people who have the potential to make us better than we are today. We are always looking for talented and motivated individuals who thrive in a fast-paced, continuous improvement environment and want to change the world of energy. The Position
The primary role of the Application Support Developer is to assist in monitoring the overall performance of the assigned application(s) and to appropriately triage incoming service requests and incidents and either develop fixes or assign the issue to the appropriate development team. This position involves participating in a 2 year curriculum designed to give training and development experience in cloud applications. The ideal candidate will be interested in becoming a Salesforce developer or other technical career path in the next 2 years.
Monitor incoming service requests and incidents for assigned application(s)
Investigate and diagnose service requests or incidents according to their priority/rank and, either resolve through code development or, if necessary, hand-off to development teams to resolve
Coordinates incident response & communications for application issues
Maintain process and knowledge documents for assigned application area(s)
Rotates between application help desk and supporting individual application teams to gain broad experience in multiple applications
Schedule needs to be flexible to the needs of the business; requires weekend or evening availability based on an on-call schedule to provide production support
Participate in a 2 year curriculum that consists of training and hands on experience in Salesforce and other force.com application development as well as exposure to development and support of Tableau, SQL, AWS, and .Net applications.
Desire to develop in-depth understanding of Sunnova's business and how it relates to our enterprise systems and software.
Ability and desire to dig into complex problems, ask good questions and learn from your mistakes.
Can orchestrate multiple activities at once to accomplish a goal
Picks up on technical concepts quickly; quick learner, critical thinker, excellent problem solver and a team player.
Strong customer service and verbal & written communication skills
Bachelor's degree or equivalent experience is required.
Location: Houston, TX
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
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