Voted one of Modern Healthcare’s Best Places to Work in Healthcare for 2019! Established as a not-for-profit organization in 1975, the National Commission on Certification of Physician Assistants (NCCPA) has certified over 115,000 physician assistants (PA) in the United States. As the only certifying agency for PAs in the U.S., NCCPA (http://www.nccpa.net) is dedicated to serving the interest of the public by providing certification and recertification programs that provide confidence in certified PAs who provide millions of patients with access to affordable, high quality care. As the physician assistant profession continues to grow, so does our need to add to our highly qualified dedicated team at NCCPA. We are now seeking a talented Software Support Specialist to join our team. The ideal candidate can bring fresh ideas from all areas, including information retrieval, distributed computing, system design, data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a Software Support Specialist, you will provide solutions for customer facing support requests. This resource cooperates closely with IT business analysts, architects, developers and quality assurance specialists as well as with business subject matter experts in completing software related requests and planning and developing methods for data collection, storage, analysis and reporting. ResponsibilitiesProvides customer facing support, including a proactive approach to improving levels of service where possible.Takes and manages requests that come in by phone, email or through the support ticketing system.Provides estimates of effort for assigned tasks.Troubleshoots simple to complex issues as reported by end users.Researches and resolves issues by writing simple to complex queries against databases.Maintains, establishes and follows documented release procedures and quality best practices to promote code revisions from development to testing and through release.Demonstrates initiative and proven follow through skills.Proven decision making ability and escalation skills.Manages workload and competing priorities to accomplish tasks within agreed upon timeframes.Analyzes and identifies trends in problems being reported and devises remediation measures.Analyzes existing data and metrics to determine trends and performance.Works with business to determine requirements for developing new reporting solutions.Manages, standardizes and improves the company’s reporting solution by examining existing reports, determining origin and characteristics, documenting and presenting suggestions for improvement and implementing approved suggestions. Required Education and ExperienceBachelor’s degree in Computer Science (mathematics, statistics or other business-related field) preferred.Exposure to Information Technology, demonstrating strong analytical and problem-solving skills.Experience with Microsoft programming languages and platforms including C#, VB.Net and ASP.NET.Knowledge of Microsoft SQL Server including development of simple to complex queries, stored procedures, triggers and functions.Understanding of data integration problems, including validation and cleaning of data.Knowledge of object-oriented and test-driven development concepts.Experience converting business requirements to technical design documents and in reverse engineering of software systems.Strong interpersonal and communication skills. Preferred Knowledge and ExperienceExperience with ASP.NET MVC programming is a plus.Experience with WPF UI development and MVVM or similar architectural patterns are a plus.Knowledge of SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).Experience with Agile methodologies is a plus.Experience with Visual Studio Team Services using Git is a plus. Benefits Package NCCPA offers a competitive compensation and benefit package for our valued employees.Benefits include group medical, dental and vision coverage, healthreimbursement arrangement, life insurance and short- and long-term disabilitycoverage. In addition to time off for holidays, our employees enjoy a generouspaid time off program for vacation, personal and sick time, flexible time, andtelecommuting. Other benefits include a robust 401(k) plan, profit sharing aswell as flexible spending, and tuition and health club reimbursement programs.We also offer a complimentary snack bar. In addition, NCCPA offers Educational Reimbursement up to $5,250 per calendar year and extensive opportunities for Training and Professional Development Reimbursement.
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